AOK PLUS, with 3.4 million members, went live on NiCE’s Cognigy AI agents and CXone, bringing 2,400 employees and 120 skills onto one platform.
More than 1,400 phone numbers were migrated with no downtime, and the call answer rate is above 95%. The system runs on NiCE’s EU Sovereign Cloud to meet German and EU healthcare data rules.
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OEPSAŞ, part of Zorlu Enerji, has rolled out two 24/7 AI assistants for customers in Afyonkarahisar, Bilecik, Eskişehir, Kütahya and Uşak.
Azerbaijan Airlines is preparing AI tools that automatically classify and route passenger requests and cut waiting times at peak hours.
Launched in April 2026, eGov GPT offers the 50 most-requested services and has been used more than 150,000 times. The ministry has also published a draft order for a voice AI assistant pilot at the national 1414 contact center.
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