At Dreamforce, Salesforce said a contact-center-as-a-service product combining contact center, telephony and CRM arrives in October 2026, and introduced Koa, its first CRM reasoning model, built with NVIDIA.
The company also showcased ready-made service agents, including “Casey”, which Salesforce says has resolved 5 million conversations on its own help site without human involvement.
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OEPSAŞ, part of Zorlu Enerji, has rolled out two 24/7 AI assistants for customers in Afyonkarahisar, Bilecik, Eskişehir, Kütahya and Uşak.
Azerbaijan Airlines is preparing AI tools that automatically classify and route passenger requests and cut waiting times at peak hours.
Launched in April 2026, eGov GPT offers the 50 most-requested services and has been used more than 150,000 times. The ministry has also published a draft order for a voice AI assistant pilot at the national 1414 contact center.
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