Public services

Kazakhstan: eGov GPT to cover 70% of public services by year-end; AI assistant planned for the 1414 contact center

October 2, 2026SourceZakon.kz

Launched in April 2026, eGov GPT offers the 50 most-requested services and has been used more than 150,000 times. The ministry has also published a draft order for a voice AI assistant pilot at the national 1414 contact center.

Minister of AI and Digital Development Zhaslan Madiyev set the goal of delivering 70% of state services through eGov GPT by the end of 2026. The 1414 pilot aims to cut waiting times and operator workload; the order is still a draft.

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