Turkish electricity retailer OEPSAŞ launches voicebot “Işık” and chatbot “Güneş”

October 2, 2026SourceYeni Birlik

OEPSAŞ, part of Zorlu Enerji, has rolled out two 24/7 AI assistants for customers in Afyonkarahisar, Bilecik, Eskişehir, Kütahya and Uşak.

The Işık voicebot recognizes registered phone numbers and replaces keypad menus with natural conversation, while Güneş serves customers on the website and WhatsApp. Complex requests are passed to human agents with the conversation history intact, so customers don’t have to repeat themselves.

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