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Terms & Policies

Editorial Policy

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CXUnique publishes interviews, articles and news on customer experience. This page explains how we prepare content and what we pay attention to.

Independence

Editorial decisions — who we interview, which topics we cover and how we write about them — are made independently of advertising or commercial relationships. If a piece is paid, sponsored or produced in partnership, we say so clearly at the top of the piece.

Interviews

Guests are chosen for their experience in the field and the value they bring to readers. We quote guests in context, and may share the text with the guest before publication. A guest’s views are their own and are not presented as CXUnique’s.

Articles and news

Articles carry the author’s byline, and the author’s page shows who they are. In news we name our sources and, where possible, link to the primary source. We do not present unverified information as verified.

Use of AI

We may use AI tools to help with translation and copy-editing. Every published text is reviewed by an editor, and the editorial team remains responsible for it.